@ottocr.at In Ireland we have a company called #Fastway that lets you know when a delivery can be expected (gives you a time). Then they don't deliver. Then they email to say that they "attempted delivery" and will reschedule it (implying there was nobody in). They may repeat this again the next day. It seems to be their SOP (w franchisee drivers).
I would never use them but they get subcontracted.
Parcel damage not unusual too.