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#zendesk

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:rss: DevelopersIO<p>Windows 11 における Zendesk CLI (zcli) preview のローカルサーバーアクセス不具合と IPv6 優先度設定による解決<br><a href="https://dev.classmethod.jp/articles/windows11-zcli-localhost-ipv6-css-404/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/wi</span><span class="invisible">ndows11-zcli-localhost-ipv6-css-404/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Windows_11" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Windows_11</span></a></p>
:rss: DevelopersIO<p>Zendesk アクション入門：API Gateway と連携するノーコード自動化のはじめ方<br><a href="https://dev.classmethod.jp/articles/zendesk-actions-api-gateway-getting-started/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/ze</span><span class="invisible">ndesk-actions-api-gateway-getting-started/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/APIGateway" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>APIGateway</span></a></p>
:rss: DevelopersIO<p>[Zendesk+Slack] Slack→Zendesk チケット作成：Lambda Event モードの非同期構成<br><a href="https://dev.classmethod.jp/articles/slack-zendesk-ticket-using-invocation-type-event/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/sl</span><span class="invisible">ack-zendesk-ticket-using-invocation-type-event/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Slack_App" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Slack_App</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/AWS_Lambda" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AWS_Lambda</span></a></p>
:rss: DevelopersIO<p>Zendesk Talkでの折り返しの電話を同じチケットで掛ける方法<br><a href="https://dev.classmethod.jp/articles/subaru-zendesk83/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/su</span><span class="invisible">baru-zendesk83/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a></p>
:rss: DevelopersIO<p>Zendesk Guide のセクションテンプレートで content_tags を表示する構成（Lambda + JS）<br><a href="https://dev.classmethod.jp/articles/zendesk-guide-content-tags-on-section-page/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/ze</span><span class="invisible">ndesk-guide-content-tags-on-section-page/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/JavaScript" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>JavaScript</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/AWS_Lambda" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AWS_Lambda</span></a></p>
saxnot ➡️ HOA, GPN<p>ZenDesk does consider a bouncogram with custom message an answer? In other words: my reject+keep sieve answer results in the ticket being open on their end again?<br>It would be helpful if someone knew that or at least knew how I could test that.</p><p><a href="https://chaos.social/tags/ZenDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>ZenDesk</span></a> <a href="https://chaos.social/tags/SIEVE" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>SIEVE</span></a> <a href="https://chaos.social/tags/EMail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>EMail</span></a> <a href="https://chaos.social/tags/Mail" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Mail</span></a></p>
Jeff Sikes<p>My favorite thing about Zendesk is not being in Zendesk. These email shortcuts allow me to reply and move on.</p><p><a href="https://support.zendesk.com/hc/en-us/articles/4408839419034-Using-the-Mail-API-to-update-ticket-properties-from-your-inbox" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">support.zendesk.com/hc/en-us/a</span><span class="invisible">rticles/4408839419034-Using-the-Mail-API-to-update-ticket-properties-from-your-inbox</span></a></p><p><a href="https://mastodon.social/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://mastodon.social/tags/Helpdesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Helpdesk</span></a></p>
:rss: DevelopersIO<p>[Zendesk+Slack] Slack スラッシュコマンドから Zendesk チケットを起票する仕組みを構築する [3/3]<br><a href="https://dev.classmethod.jp/articles/slack-zendesk-lambda-sqs-create-ticket-3/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/sl</span><span class="invisible">ack-zendesk-lambda-sqs-create-ticket-3/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Slack_App" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Slack_App</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/AWS_Lambda" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AWS_Lambda</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Amazon_SQS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Amazon_SQS</span></a></p>
:rss: DevelopersIO<p>[Zendesk+Slack] Slack スラッシュコマンドから Zendesk チケットを起票する仕組みを構築する [2/3]<br><a href="https://dev.classmethod.jp/articles/slack-zendesk-lambda-sqs-create-ticket-2/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/sl</span><span class="invisible">ack-zendesk-lambda-sqs-create-ticket-2/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Slack_App" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Slack_App</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/AWS_Lambda" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AWS_Lambda</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Amazon_SQS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Amazon_SQS</span></a></p>
:rss: DevelopersIO<p>[Zendesk+Slack] Slack スラッシュコマンドから Zendesk チケットを起票する仕組みを構築する [1/3]<br><a href="https://dev.classmethod.jp/articles/slack-zendesk-lambda-sqs-create-ticket-1/" rel="nofollow noopener noreferrer" translate="no" target="_blank"><span class="invisible">https://</span><span class="ellipsis">dev.classmethod.jp/articles/sl</span><span class="invisible">ack-zendesk-lambda-sqs-create-ticket-1/</span></a></p><p><a href="https://rss-mstdn.studiofreesia.com/tags/dev_classmethod" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>dev_classmethod</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Zendesk</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Slack_App" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Slack_App</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/AWS_Lambda" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>AWS_Lambda</span></a> <a href="https://rss-mstdn.studiofreesia.com/tags/Amazon_SQS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>Amazon_SQS</span></a></p>
Coralie Renée<p>Soooooo <a href="https://mamot.fr/tags/openforwork" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>openforwork</span></a> then 😉😉😉</p><p><a href="https://mamot.fr/tags/remote" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>remote</span></a><br><a href="https://mamot.fr/tags/customerservice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>customerservice</span></a><br><a href="https://mamot.fr/tags/salesforce" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>salesforce</span></a> </p><p>I need to get into <a href="https://mamot.fr/tags/zendesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#<span>zendesk</span></a> too...</p>
Public
AI For Business

Many businesses use AI for customer service - but what if your business *IS* customer service? How do you stand out?

OpenAI just posted a great story about how Zendesk is using teams of AI agents to help customers. Together, they:

🧠 Figure out complex user needs
🧭 Leverage user-specific data
📖 Solve problems based on set policies

It promises to deliver greater flexibility and speed to customer inquiries!

Find out more here:
openai.com/index/zendesk/

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