#ServiceManagement

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joanyMy biggest question since i was hijacked into ITSM was. How long emails can you write until users stop reading? How big is the question to answer ratio?2 lines? 2 out of 4 questions?<a href="https://mastodon.bsd.cafe/tags/servicemanagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#servicemanagement</a> <a href="https://mastodon.bsd.cafe/tags/users" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#users</a> <a href="https://mastodon.bsd.cafe/tags/itsm" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#itsm</a>

Bytes EuropeVodafone Business and ServiceNow Collaborate to Enhance the Customer Experience With AI-powered Service Automation <a href="https://www.byteseu.com/950748/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.byteseu.com/950748/</a> <a href="https://pubeurope.com/tags/AICapabilities" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AICapabilities</a> <a href="https://pubeurope.com/tags/business" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#business</a> <a href="https://pubeurope.com/tags/BusinessCustomers" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BusinessCustomers</a> <a href="https://pubeurope.com/tags/BusinessTransformation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BusinessTransformation</a> <a href="https://pubeurope.com/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> <a href="https://pubeurope.com/tags/Servicenow" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Servicenow</a> <a href="https://pubeurope.com/tags/Vodafone" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Vodafone</a> <a href="https://pubeurope.com/tags/VodafoneBusiness" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#VodafoneBusiness</a>

NetzpalaverSolarwinds stärkt betriebliche Resilienz in der modernen IT<a href="https://social.tchncs.de/tags/IncidentResponse" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#IncidentResponse</a> <a href="https://social.tchncs.de/tags/ITManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITManagement</a> <a href="https://social.tchncs.de/tags/KIAutomatisierung" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#KIAutomatisierung</a> <a href="https://social.tchncs.de/tags/k%C3%BCnstlicheIntelligenz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#künstlicheIntelligenz</a> <a href="https://social.tchncs.de/tags/Observability" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Observability</a> <a href="https://social.tchncs.de/tags/Resilienz" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Resilienz</a> <a href="https://social.tchncs.de/tags/Servicemanagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Servicemanagement</a> @Solarwinds <a href="https://social.tchncs.de/tags/Vorfallreaktion" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Vorfallreaktion</a><a href="https://netzpalaver.de/2025/04/02/solarwinds-staerkt-betriebliche-resilienz-in-der-modernen-it/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://netzpalaver.de/2025/04/02/solarwinds-staerkt-betriebliche-resilienz-in-der-modernen-it/</a>

Andrew MelderPart of me doesn't like when I predict something bad about to occur during an IT Major Incident and it happens exactly as I said it would 5 minutes later.But if I'm honest, the ego part of me loves it :D<a href="https://mastodon.online/tags/ITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSM</a> <a href="https://mastodon.online/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a>

learntec20BMC Remedy Smart Reporting Overview <a href="https://zurl.co/nkf76" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://zurl.co/nkf76</a> <a href="https://mastodon.social/tags/BMCRemedy" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BMCRemedy</a> <a href="https://mastodon.social/tags/SmartReporting" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SmartReporting</a> <a href="https://mastodon.social/tags/BMCSmartReporting" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BMCSmartReporting</a> <a href="https://mastodon.social/tags/BMCITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BMCITSM</a> <a href="https://mastodon.social/tags/ITSMReporting" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSMReporting</a> <a href="https://mastodon.social/tags/DataAnalytics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#DataAnalytics</a> <a href="https://mastodon.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> <a href="https://mastodon.social/tags/ITServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITServiceManagement</a> <a href="https://mastodon.social/tags/RemedyTools" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemedyTools</a> <a href="https://mastodon.social/tags/ITSMTools" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSMTools</a> <a href="https://mastodon.social/tags/ServiceDeskSolutions" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceDeskSolutions</a> <a href="https://mastodon.social/tags/ITReports" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITReports</a> <a href="https://mastodon.social/tags/RemedyReporting" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemedyReporting</a> <a href="https://mastodon.social/tags/BusinessAnalytics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BusinessAnalytics</a> <a href="https://mastodon.social/tags/ITDashboard" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITDashboard</a> <a href="https://mastodon.social/tags/ITIL" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITIL</a>

Bytes EuropePrioritizing UC&C “Experience” to Drive Better Business Outcomes <a href="https://www.byteseu.com/653887/" rel="nofollow noopener noreferrer" target="_blank">https://www.byteseu.com/653887/</a> <a href="https://pubeurope.com/tags/business" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#business</a> <a href="https://pubeurope.com/tags/communication" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#communication</a> <a href="https://pubeurope.com/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> <a href="https://pubeurope.com/tags/UC" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#UC</a>&C <a href="https://pubeurope.com/tags/UCaaS" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#UCaaS</a>

ToastieIs the IT organization investing in IT or just spending budget? 79% of organizations want better ability to measure and attribute service quality (Scopism Global SIAM Survey 2023) Find out how SIAM can help you here: <a href="https://buff.ly/49rLV6P" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://buff.ly/49rLV6P</a> <a href="https://techhub.social/tags/SIAM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SIAM</a> <a href="https://techhub.social/tags/ServiceIntegration" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceIntegration</a> <a href="https://techhub.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a>

ToastieCan your organization define the real-time value of IT services and attribute vendor value? 57% of organizations want better ability to measure & attribute service costs. (Scopism Global SIAM Survey 2023) Find out how SIAM can help you here: <a href="https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/governance-certifications/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.bcs.org/qualifications-and-certifications/certifications-for-professionals/governance-certifications/</a> <a href="https://techhub.social/tags/SIAM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SIAM</a> <a href="https://techhub.social/tags/ServiceIntegration" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceIntegration</a> <a href="https://techhub.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a>

Zoidberg, “M”DWho am I to complain though? This wine was — and I shit you not — sent to me as a thank-you gift from Zendesk. <a href="https://hactivedirectory.com/tags/actualstories" rel="nofollow noopener noreferrer" target="_blank">#actualstories</a> <a href="https://hactivedirectory.com/tags/zendesk" rel="nofollow noopener noreferrer" target="_blank">#zendesk</a> <a href="https://hactivedirectory.com/tags/itindustry" rel="nofollow noopener noreferrer" target="_blank">#itindustry</a> <a href="https://hactivedirectory.com/tags/servicemanagement" rel="nofollow noopener noreferrer" target="_blank">#servicemanagement</a> <a href="https://hactivedirectory.com/tags/secops" rel="nofollow noopener noreferrer" target="_blank">#secops</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener noreferrer" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/wine" rel="nofollow noopener noreferrer" target="_blank">#wine</a> <a href="https://hactivedirectory.com/tags/winebutfancy" rel="nofollow noopener noreferrer" target="_blank">#winebutfancy</a>

NetzpalaverDer Schlüssel zur ITSM-Effizienz<a href="https://social.tchncs.de/tags/Automatisierung" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Automatisierung</a> <a href="https://social.tchncs.de/tags/ITManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITManagement</a> <a href="https://social.tchncs.de/tags/ITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSM</a> <a href="https://social.tchncs.de/tags/Observability" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Observability</a> <a href="https://social.tchncs.de/tags/ServiceDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceDesk</a> <a href="https://social.tchncs.de/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> <a href="https://social.tchncs.de/tags/Servicelevel" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Servicelevel</a> <a href="https://social.tchncs.de/tags/SLA" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SLA</a> @Solarwinds<a href="https://netzpalaver.de/2024/11/20/der-schluessel-zur-itsm-effizienz/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://netzpalaver.de/2024/11/20/der-schluessel-zur-itsm-effizienz/</a>

Zoidberg, “M”D Ok, at a client site right now for a meeting I was just told that the highest level solutions experts in the company weren't able to work out when to use Public Comment and Internal Comment, and could we just disable Internal because then they'd stop replying to the requester in a way that the requester would never see? It's not a problem for any other group, just for The Smartest People. The same people, in fact, that needed ticket group admin because they didn't want to have to put in requests for another team that owns the product to make changes (but they want us to make this change because Internal vs. Public is really really hard). <a href="https://hactivedirectory.com/tags/servicemanagement" rel="nofollow noopener noreferrer" target="_blank">#servicemanagement</a> <a href="https://hactivedirectory.com/tags/operationsmanagement" rel="nofollow noopener noreferrer" target="_blank">#operationsmanagement</a> <a href="https://hactivedirectory.com/tags/operations" rel="nofollow noopener noreferrer" target="_blank">#operations</a> <a href="https://hactivedirectory.com/tags/infosec" rel="nofollow noopener noreferrer" target="_blank">#infosec</a> <a href="https://hactivedirectory.com/tags/secops" rel="nofollow noopener noreferrer" target="_blank">#secops</a> <a href="https://hactivedirectory.com/tags/devops" rel="nofollow noopener noreferrer" target="_blank">#devops</a> <a href="https://hactivedirectory.com/tags/it" rel="nofollow noopener noreferrer" target="_blank">#it</a> <a href="https://hactivedirectory.com/tags/technology" rel="nofollow noopener noreferrer" target="_blank">#technology</a> <a href="https://hactivedirectory.com/tags/techcompanies" rel="nofollow noopener noreferrer" target="_blank">#techcompanies</a> <a href="https://hactivedirectory.com/tags/shitpeoplesay" rel="nofollow noopener noreferrer" target="_blank">#shitpeoplesay</a>

BlueSpiceMissed the <a href="https://fosstodon.org/tags/LunchTimeTalk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#LunchTimeTalk</a> on <a href="https://fosstodon.org/tags/ITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSM</a>? Don't worry, there's a new date! 🥙🫑 How can you implement successful <a href="https://fosstodon.org/tags/IT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#IT</a> <a href="https://fosstodon.org/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> with <a href="https://fosstodon.org/tags/BlueSpice" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#BlueSpice</a> for your company in the <a href="https://fosstodon.org/tags/wiki" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#wiki</a>? We'll show you. <a href="https://bluespice.com/itsm-in-the-wiki/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://bluespice.com/itsm-in-the-wiki/</a><a href="https://fosstodon.org/tags/OpenSource" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#OpenSource</a> <a href="https://fosstodon.org/tags/KnowledgeManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#KnowledgeManagement</a> <a href="https://fosstodon.org/tags/Documentation" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Documentation</a> <a href="https://fosstodon.org/tags/ProTalk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ProTalk</a>

Andrew MelderI use this GIF at least once a quarter. Scarily, I've used it probably 5 times in the last week alone!The GIF is never wrong and always relevant.Annual leave for next Monday seems like an idea.<a href="https://melder.social/tags/Technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Technology</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> <a href="https://melder.social/tags/ChangeManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ChangeManagement</a> <a href="https://melder.social/tags/ITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSM</a>

Andrew MelderIf you only test your failover systems once when setting them up & don't test them periodically since; expect me to point and laugh hard when it all falls over during an actual incident. <a href="https://melder.social/tags/Technology" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Technology</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> <a href="https://melder.social/tags/ITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSM</a> <a href="https://melder.social/tags/CowboyIT" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CowboyIT</a>

Dolf van der Haven 🐘🐓I'm excited to share the news of the launch of a set of new, concise and foremost FREE service management guidance called ITSM.express. This body of knowledge was produced by a great team, including Stefan Ondek, PMP, Johann Botha, Etienne Shardlow, Suzanne Van Hove and myself. The material is freely available under a Creative Commons license at <a href="https://itsm.express/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://itsm.express/</a>. Let us know what you think about it and share what you have done with it. <a href="https://mstdn.social/tags/itsm" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#itsm</a> <a href="https://mstdn.social/tags/servicemanagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#servicemanagement</a> <a href="https://mstdn.social/tags/payitforward" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#payitforward</a>

AndiMannAs an aside, I'm not sure anything can redeem prescriptive <a href="https://masto.ai/tags/ITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSM</a> & <a href="https://masto.ai/tags/ITIL" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITIL</a> methodologies, even <a href="https://masto.ai/tags/GenAI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#GenAI</a>. But core ITSM disciplines are still critical. If vendors can make <a href="https://masto.ai/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> fast, easy, flexible, *maybe* it survives <a href="https://masto.ai/tags/Agile" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Agile</a>, <a href="https://masto.ai/tags/DevOps" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#DevOps</a>, <a href="https://masto.ai/tags/CloudOps" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CloudOps</a>, <a href="https://masto.ai/tags/SRE" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SRE</a> revolution?

Andrew MelderOh I’ve been in this situation, not good for a resolution any time soon; however it’s also in these situations where someone hopefully sees something no one else has noticed until now. Optus CEO says teams don't know the cause of the outage: <a href="https://www.abc.net.au/news/2023-11-08/optus-outage-live-blog/103076996" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.abc.net.au/news/2023-11-08/optus-outage-live-blog/103076996</a><a href="https://melder.social/tags/Optus" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Optus</a> <a href="https://melder.social/tags/Telecommunications" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Telecommunications</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> <a href="https://melder.social/tags/OptusOutage" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#OptusOutage</a>

Andrew MelderSo nationwide Optus outage hey? As a Technology Major Incident Manager, I’m always so curious on how these are being managed within a company, especially with the level of public scrutiny something like a Telecommunications outage has. <a href="https://melder.social/tags/Optus" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Optus</a> <a href="https://melder.social/tags/Telecommunications" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Telecommunications</a> <a href="https://melder.social/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a>

Matt BeranWe've started a discord for Service Management professionals. So if you're an <a href="https://hachyderm.io/tags/ITSM" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ITSM</a> geek or just looking to expand your network of <a href="https://hachyderm.io/tags/ServiceManagement" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#ServiceManagement</a> professionals, please find us at openservicecommunity.com to signup!

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