Yesterday, I ordered food online. However it went a little off. And I contacted Support. They called me and for one moment, I thought it's a bot or recorded voice or something. And I hated it. Then I realized it's a human on the line.
I was planning to do an LLM+TTS+Speech Recognition and deploy it on A311D. To see if I can practice british accent with it. Now I'm rethinking about what I want to do. This way we are going, it doesn't lead to a good destination. I would hate it if I would have to talk to a voice enabled chatbot as support agent rather than a human.
And don't get me wrong. Voice enabled chatbots can have tons of good uses. But replacing humans with LLMs, not a good one. I don't think so.