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Ethan ShollyPotentially silly <a href="https://fosstodon.org/tags/Mastodon" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Mastodon</a> question -- why do links to my website no longer show as link cards/previews?For example, today's newsletter...<a href="https://selfh.st/weekly/2025-05-16/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://selfh.st/weekly/2025-05-16/</a><a href="https://fosstodon.org/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

Bob YoungThis morning I did a tech support phone call with an existing client. Based on her area code, I think she’s in California, but I don’t actually know that for sure. It’s kind of humorous! With credit card billing, I have to enter the billing zip code, but I don’t bother looking them up. The location just doesn’t really matter.Anyway, back to the call. She visited a website for an animal rescue organization. Seems safe enough, right? She ended up with an uncontrollable, noisy pop-up that said her computer was infected. “Don’t turn your computer off!” it said, and it wouldn’t stop beeping.She did the right thing. She turned her computer off! I’m so proud of her.At some point, she turned her computer back on, and everything seemed normal. She called me to see if there was anything else to do. An extremely computer literate person in her life had recommended that she do a factory reset on her computer, but she was hoping she wouldn’t have to do that much work.This is where risk assessment comes in.I told my client that her advisor was not wrong at all. That was absolutely the safest and best advice.But, usually those pop-ups are the baited hook, and not the malware. If my client had clicked on a link, or called the “support” phone number in the pop-up, the risk level goes up immediately. Instead, she did the one thing the cybercriminal told her not to do, because it defeats the infection attempt: she turned the computer off.I offered to reset the browser, but warned her that doing so might delete some saved security settings, and she’d probably have to re-enter passwords on some of the sites she visits. I also told her that she could keep using the computer for a few days without any changes, and if the problem doesn’t reoccur, everything is probably fine.Remember, the pop-up is the baited hook, not the malware.For now, she chose to take no action. The call was ten minutes long. She offered to pay. I told her no, let’s call this one customer care. I told her that if she had agreed to have me to reset the browser or run a virus scan, and things like that, I would’ve charged her, but not for answering a few questions.THE LESSON The client is the person with the power. Explain options and risks. Let the client make the decision. It’s their equipment. It’s their life. It’s their money.I could’ve taken advantage of the situation and said, “Oh, yes, your advisor is right! We must factory reset your computer! I’ll help you do that right now!” That’s how I would’ve made the most money today. Instead, I chose to keep a client for life. The money will come.<a href="https://infosec.exchange/tags/CallMeIfYouNeedMe" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#CallMeIfYouNeedMe</a> <a href="https://infosec.exchange/tags/FIFONetworks" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#FIFONetworks</a><a href="https://infosec.exchange/tags/HelpDesk" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#HelpDesk</a> <a href="https://infosec.exchange/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://infosec.exchange/tags/RemoteSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#RemoteSupport</a>

WinC ServicesSmart Home device? Not so smart anymore, now are we?<a href="https://mastodon.world/tags/techsupport" class="mention hashtag" rel="tag">#techsupport</a> <a href="https://mastodon.world/tags/techhumor" class="mention hashtag" rel="tag">#techhumor</a> <a href="https://mastodon.world/tags/techjoke" class="mention hashtag" rel="tag">#techjoke</a> <a href="https://mastodon.world/tags/msp" class="mention hashtag" rel="tag">#msp</a> <a href="https://mastodon.world/tags/serviceprovider" class="mention hashtag" rel="tag">#serviceprovider</a> <a href="https://mastodon.world/tags/businessIT" class="mention hashtag" rel="tag">#businessIT</a> <a href="https://mastodon.world/tags/ITconsulting" class="mention hashtag" rel="tag">#ITconsulting</a>

Apps For HumansApple hates me, needed to reset my password to get my developer account set up. They won't text me from the laptop I'm on, I have to use someone else's Apple device. So get the other Apple device, do reset password all over again enter the same exact details (email & phone), and then they text me to verify me 🤦 why couldn't we do that from the PC? <a href="https://mastodon.social/tags/apple" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#apple</a> <a href="https://mastodon.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

irelephant [he/him]🍭OpenAi not letting me delete my account, even though I have my phone number entered correctly. <a href="https://lemm.ee/post/63966677" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://lemm.ee/post/63966677</a>

Jacen SekaiOne of my pet peeves: pointless preamble questions<a href="https://jacen.moe/rants/20250513-it-pro-tip-practice-effective-communication/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://jacen.moe/rants/20250513-it-pro-tip-practice-effective-communication/</a><a href="https://mastodon.jacen.moe/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://mastodon.jacen.moe/tags/Communication" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Communication</a>

WeebdeluxeLast night my youtube app on my android smartphone just randomly decided it would be super cool to constantly drop frames.Hasn't got anything to do with the connection, app cache and app data. Works fine in mobile browser. Rebooting the phone, force closing and restarting did not help. Can't uninstall the app and it's up to date. Anyone else experiencing this?<a href="https://urusai.social/tags/youtube" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#youtube</a> <a href="https://urusai.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

My Actual BrainI just helped my Dad setup his new Windows desktop. I wanted him to try Linux, but the repair shop guy spooked him out of it.I found a decent computer for him and I think he was happy to get a new computer his old one was really old.Anyway, we spent like an hour setting it up. It was all just changing bs setting and uninstalling bloat.I just did a mental check if we installed Linux, he would be done after install.<a href="https://fosstodon.org/tags/windows" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#windows</a> <a href="https://fosstodon.org/tags/linux" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#linux</a> <a href="https://fosstodon.org/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

Eric R. ScottI got a new macbook (air, m3) and my USB-C monitor no longer works as a hub—the monitor connects, but no devices connected to the monitor connect.I'm going to try to limit myself to spending only an hour trying to figure this out, because otherwise it'll consume my entire day.<a href="https://fosstodon.org/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://fosstodon.org/tags/MacBook" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#MacBook</a> <a href="https://fosstodon.org/tags/USBC" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#USBC</a>

SonorDo i have dud Airpods? <a href="https://lemmy.world/post/29431701" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://lemmy.world/post/29431701</a>

Black White Blue in the SouthIn Episode 54, we navigate through our own Zoom disaster not long after making fun of the SC Senate for their own technical gaffes!Subscribe, download and listen today! <a href="https://linktr.ee/bwabits" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://linktr.ee/bwabits</a> <a href="https://mas.to/tags/SouthCarolina" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SouthCarolina</a> <a href="https://mas.to/tags/SCPol" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SCPol</a> <a href="https://mas.to/tags/SCPolitics" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#SCPolitics</a> <a href="https://mas.to/tags/Zoom" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Zoom</a> <a href="https://mas.to/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a> <a href="https://mas.to/tags/techdisaster" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techdisaster</a> <a href="https://mas.to/tags/whatgoesaround" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#whatgoesaround</a> <a href="https://mas.to/tags/canyouhearme" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#canyouhearme</a> <a href="https://youtube.com/shorts/I9Of9DXlji4" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://youtube.com/shorts/I9Of9DXlji4</a>

Sander van KasteelTo the surprise of no-one, Microsoft support is as helpful as a box of rocks. Microsoft support: Please create a new ticket. Me: Creates a new ticket. *Microsoft Support stares into the void.* Me: Let me check the status of my support ticket. Microsoft support website: "There was a problem retrieving the support request details." Me: Microsoft support please help? Microsoft support: Please create a new ticket. Me: .............. I GIVE UP. I WILL NOW OFFICIALLY EMBARK ON MY NEW CAREER AS STROOPWAFEL STREET VENDOR IN SEOUL. <a href="https://social.sandervankasteel.nl/tags/TechSupport" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://social.sandervankasteel.nl/tags/TechSupportTickets" rel="nofollow noopener noreferrer" target="_blank">#TechSupportTickets</a> <a href="https://social.sandervankasteel.nl/tags/Tickets" rel="nofollow noopener noreferrer" target="_blank">#Tickets</a> <a href="https://social.sandervankasteel.nl/tags/SendHelp" rel="nofollow noopener noreferrer" target="_blank">#SendHelp</a>

Astra Underscorei am having trouble with the spatie media library for php. i'm using a form to upload an image to the server gets saved under /storage/app/public, but when the server tries to retrieve the file to show a thumbnail, it looks for it in /storage and thus can't find it. Does anyone know what could be causing this? I am guessing it's something very silly, but I can't figure it out :neofox_googly_shocked: <a href="https://wetdry.world/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a> <a href="https://wetdry.world/tags/php" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#php</a>

Pyrzout :vm:Google Chrome will use AI to block tech support scam websites <a href="https://www.malwarebytes.com/blog/news/2025/05/google-chrome-will-use-ai-to-block-tech-support-scam-websites" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://www.malwarebytes.com/blog/news/2025/05/google-chrome-will-use-ai-to-block-tech-support-scam-websites</a> <a href="https://social.skynetcloud.site/tags/GoogleChrome" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#GoogleChrome</a> <a href="https://social.skynetcloud.site/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a> <a href="https://social.skynetcloud.site/tags/Scams" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Scams</a> <a href="https://social.skynetcloud.site/tags/scams" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#scams</a> <a href="https://social.skynetcloud.site/tags/News" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#News</a> <a href="https://social.skynetcloud.site/tags/AI" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#AI</a>

WinC ServicesI'm sure we all know, but in case you're not living under a computer like the rest of us, hitting ctrl+Z (or cmd+Z) can be a huge life-saver! (well, just sometimes though)<a href="https://mastodon.world/tags/techsupport" class="mention hashtag" rel="tag">#techsupport</a> <a href="https://mastodon.world/tags/techhumor" class="mention hashtag" rel="tag">#techhumor</a> <a href="https://mastodon.world/tags/msp" class="mention hashtag" rel="tag">#msp</a> <a href="https://mastodon.world/tags/serviceprovider" class="mention hashtag" rel="tag">#serviceprovider</a> <a href="https://mastodon.world/tags/businessIT" class="mention hashtag" rel="tag">#businessIT</a> <a href="https://mastodon.world/tags/ITconsulting" class="mention hashtag" rel="tag">#ITconsulting</a>

Gooch JohnsonLike, cyber security sounds cool. Can I do that without a degree? <a href="https://mastodon.social/tags/techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#techsupport</a>

PUPUWEB BlogOculus software not installing on Windows? 🚫 Get back to VR fast with proven fixes: run as admin, whitelist in Firewall, update drivers, use a VPN, or try a clean reinstall. Step-by-step solutions here! <a href="https://mastodon.social/tags/Oculus" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Oculus</a> <a href="https://mastodon.social/tags/VR" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#VR</a> <a href="https://mastodon.social/tags/WindowsFix" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#WindowsFix</a> <a href="https://mastodon.social/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a><a href="https://pupuweb.com/how-can-you-instantly-fix-oculus-software-not-installing-on-windows-essential-steps-for-a-smooth-setup/" rel="nofollow noopener noreferrer" translate="no" target="_blank">https://pupuweb.com/how-can-you-instantly-fix-oculus-software-not-installing-on-windows-essential-steps-for-a-smooth-setup/</a>

Dan the 3D Printing DadI'm proud of myself. My wife's laptop was freezing at "random" intervals. Diagnostics were fine. Then, I realized, the computer was locking up every time I lifted it.The metal case flexes over the RAM. I covered that spot with Kapton tape. No more lockups. <a href="https://fosstodon.org/tags/Techsupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Techsupport</a>

Paul SouthworthToday's free tech help appointments with patrons of the South Burlington library in <a href="https://social.coop/tags/Vermont" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#Vermont</a> 1. Microsoft password recovery 2. Remove predatory free PDF apps from Android 3. Set up iCloud photo sync 4. Remove porn malware from Windows 5. Diagnose a broken track pad 6. Migrating contacts from Android to iPhone 7. Set up WhatsApp on a new phone 8. Explain how to get cellular data service on an international trip 9. Explain how to save web pages in PDF on an iPhone<a href="https://social.coop/tags/TechSupport" class="mention hashtag" rel="nofollow noopener noreferrer" target="_blank">#TechSupport</a>

WinC ServicesSystem updates may be annoying, but they can be important, so don't put them off forever! Speaking of which, I think my PC is telling me to restart right now 😰😰😰<a href="https://mastodon.world/tags/techsupport" class="mention hashtag" rel="tag">#techsupport</a> <a href="https://mastodon.world/tags/techhumor" class="mention hashtag" rel="tag">#techhumor</a> <a href="https://mastodon.world/tags/techtuesday" class="mention hashtag" rel="tag">#techtuesday</a> <a href="https://mastodon.world/tags/msp" class="mention hashtag" rel="tag">#msp</a> <a href="https://mastodon.world/tags/serviceprovider" class="mention hashtag" rel="tag">#serviceprovider</a> <a href="https://mastodon.world/tags/businessIT" class="mention hashtag" rel="tag">#businessIT</a> <a href="https://mastodon.world/tags/ITconsulting" class="mention hashtag" rel="tag">#ITconsulting</a>

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