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“Helping other people use technology requires humility: you have to want to help them realize their goals, which may be totally unlike your own. You have to listen carefully and take care not to make assumptions about how they ‘should’ use tech. You may be a tech expert, but they are experts on themselves.” - @pluralistic
@paninid @pluralistic Some would argue that Apple does not do humility. But they certainly have figured out a formula for commanding loyalty from customers and at a premium.
I actually like the observation here but it’s not apparent to me that all people know exactly what they want. And, I believe the need to always use competition to drive down prices must be balanced against the ability of companies to ensure longevity and purpose.
“Nobody got fired for buying IBM,” was a statement that spoke to quality. But arrogance and hubris catches up with all organizations. Balance is very important. All extreme positions are harmful to human endeavors.
@paninid @pluralistic I sort of disagree: I think everyone should be taught the right way to do something. If they do something else that accomplishes their goal after learning, more power to them. It’s like using keystrokes instead of mousing around menus. Aame effect? Fine.