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#uxresearch

2 posts2 participants0 posts today
Public
May Likes Toronto

If you knew your political representative was using solely an LLM and their advisors to summarize the current state of affairs to inform their decisions on policy, how would this make you feel?

This is what too many product managers are doing with AI tools: replacing user research with AI summaries, then filling the gaps with sales-led requests or tech-led endeavours.

The purpose of UX research is to learn and understand the context around your product, so that your team can build a better product together.

When was the last time you truly learned something from a point-form summary? It might prompt a thought, encourage you to dig deeper into a topic, but it's not research. It's just a summary with infinite forms, an unreliable or incomplete one at that.

The value of sifting through at least some of the data is the process of synthesis. It takes time and repeated exposure to really learn a concept. The act of seeking out new details and knowing where to look is that added value that you bring to the table. Distilling the key concepts and teaching that context to the team is how you reinforce that learning and spread it.

LLMs aren't a replacement for user research. It's a tool that might be able to help or augment the process.

Let's go back to the original question: How do you feel about someone making decisions for you without getting to know you?

When we make product decisions, that's what we're doing. Making decisions for our customers and our users.

Take some time and sit with this discomfort. Think about what might be missing from how you approach understanding your product's viability. How we might actually understand the problems better, with or without these tools?

After all, these are only tools. We use the right tool for the right job.

(Posted to my LinkedIn to try to stem the tide of people "solving" the user research "problem" by just talking to LLMs.)

#product#uxresearch#productmgmt
Public
Ethical Pixels ®

🚨 UX Research Confirms: Users 𝘏𝘢𝘵𝘦 Subscription Popups! 🚨 We've conducted original research to find out exactly how users feel about these intrusive popups, and the results are brutal.

📌 83.8% see them too often

📌 95.3% are unlikely to subscribe

📌 Users described them as "annoying, frustrating, and irritating" (plus some spicier words!)

Read the research here: noble.click/popupresearch

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Fiona MacNeill

I attended #ResearchByTheSea this week and loved it. Such amazing brain food 🧠

A selection of my favourite sound bites from my notebook: Steph Troeth - “community, not a lone hero”, “local, everywhere”, Terry Pratchett: “Change the story, change the world”. || Tamsin Bishton: “acknowledge and enjoy our entanglement” || James Laing and Dr Madeleine Paige: “test out community actions”, “build in feedback loops” [1/3] #UserResearch #UXResearch

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28 dropped charges

FREE LABOUR!!! #UX #c3ux #UXresearch #uxdesign

Looking for an UNPAID UX internship/apprenticeship.

By this I mean, I graduate as a UX designer soon. I’m lucky enough to be able to do unpaid work, to gain real life experience.

Whats in this for you, Senior UX designer?

- You can delegate any task to me, I will pay extreme attention to your instructions and try to give you exactly what you want

- I’m a ridiculously fast learner. Someone once said ”you’re not even an ’explain once’-student, you’re just kind of reading my mind. An ’explain 0 times type of student’”

- I want this to be valuable to you, more than it is to me; I want to take on the tasks that you find the least fulfilling.

What’s in it for me?

- If possible, I would love to shadow you and just kind of observe how/what you do. No need for me to ask you about it, I’d rather just observe your process.

- Getting insight into the industry right away while my knowledge is still fresh, rather than spend the first 6 months after graduation applying for jobs (and be competing with people with much more experience for those same jobs)

- learning workflows as they are in real life, in all of their imperfections, and how experienced UXers approach problems

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